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Our Team

Leadership Team

Brent  Dillinger

Brent Dillinger

Chief Executive Officer

Brent Dillinger started serving Crossroads of Western Iowa as the CEO in 2008. At that time, Crossroads was a $2.8 million organization, employed 90 people and served 250 clients. Under Dillinger’s helm, Crossroads has experienced tremendous growth. Today, the organization has a $14.5 million budget, employs more than 300 individuals and serves 400 clients.

A graduate of Bellevue University with a Bachelor of Science degree in Business, Dillinger was part of Leadership Council Bluffs Class of 2011, and Leadership Iowa Class of 2012. He served on the City Council of Missouri Valley, Iowa from 2011 – 2016 and is a 2010 graduate of the Municipal Leadership Academy by the Iowa League of Cities.

Dillinger has a strong background in retail management at the district level, and prior to his career as CEO, he served approximately 8 years on the Board of Directors for Crossroads of Western Iowa. He currently serves as Vice President with the Iowa Association of Community Providers (IACP).

Dillinger has been recognized with several local awards and honors, including Executive of the Year by the IACP in 2016, Citizen of the Year in 2011 by the Missouri Valley Chamber of Commerce, and Business of the Year in 2010 by the Missouri Valley Chamber.

Dillinger exhibits his strong desire to serve the consumers and their families affiliated with Crossroads of Western Iowa, which is part of his passion for serving and advocating for individuals with disabilities throughout Iowa and the Midwest.

A resident of Missouri Valley for over 20 years, Brent and his wife, Elizabeth, are Kansas natives, and are members of St. Patrick’s church in Missouri Valley. In his spare time he enjoys spending time with his five children along with numerous outdoor activities including hunting, landscaping, golf and gardening.


Matt Smith

Matt Smith

Chief Operating Officer

Matt Smith joined Crossroads in 2015 as the Chief Operating Officer and oversees all programmatic operations. He is a graduate of Brigham Young University where he received his undergraduate degree in Health Science and Business. He attained his Master’s Degree in Health Administration and Policy from the University of Oklahoma.  

Originally from South Mississippi, Smith has an extensive background in hospital administration working specifically in areas of project management, quality, clinic administration, and hospital operations.

A graduate of Leadership Council Bluffs Class of 2015, Smith is a member of the American College of Healthcare Executives, SWIPCO Board, Leadership Council Bluffs Curriculum Committee, and Iowa Association of Community Providers. He volunteers for the Boy Scouts of America, and he was a recipient of the Midlands Business Journal's 40 Under 40 in 2016.

Matt and his wife, Hannah, currently reside in Crescent, Iowa with their four children. He enjoys the outdoors, photography and art.

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Matt Zima

Matt Zima

Chief Financial Officer

Matt Zima started with Crossroads 22 years ago. Currently, he oversees all financial matters of the organization. Zima has a broad financial background with an expertise in implementing strategies and defining processes which have aided in the substancial growth of the organization. He also takes on an active role of overseeing all compliance and recognition of government contracts and private grants. 

Zima received a Bachelor of Science degree from Morningside College in Sioux City. He has witnessed many changes throughout the more than two decades he has been with the agency. This includes an increase of clients served and a growing number of people hired. 

Residents of Onawa, Zima and his wife enjoy spending time with their grandchildren. 


Jackie  Collins

Jackie Collins

Director of Human Resources

As the Director of Human Resources, Jackie Collins guides and manages the overall provisions of employee relations, training and development, and employment. She has been with Crossroads for 14 years and has been instrumental in the recruitment and ongoing development of the agency's superior workforce. 

Collins serves as a member on several boards including the Southwest Iowa Healthcare Sector, Crossroads Housing, and Western Iowa Housing Boards. Collins received her SHRM-CB credential recognizing her as an expert and leader in the HR field. 

A resident of Logan, Iowa for more than 46 years, Collins and her husband have two adult children and enjoy fishing, camping and gardening.


Jamie Gross

Jamie Gross

Director of Residential Services

Jamie Gross started with Crossroads more than 22 years ago while in college earning a degree in Psychology. She’s held a variety of job titles being promoted multiple times along the way. Today, she is the Director of Residential Services and is responsible for overseeing the agency’s residential living program.

A graduate of the IACP Leadership Institute, Gross has been a member of a variety of community groups including the Optimist Club and Kiwanis.

Gross has lived in Woodbine, Iowa for most of her life. She has four children and has stayed active in the community by volunteering as a soccer coach, Sunday school teacher and for the Girl Scouts. She enjoys spending time with her family and traveling with her husband Matt.

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Scott Mcintosh

Scott Mcintosh

Director of Accounting

Scott serves as Crossroads’ Director of Accounting and has been with the organization for more than three years. He earned a Bachelor’s of Accounting degree from Buena Vista University in 2008.


Born and raised in Council Bluffs, Iowa, McIntosh started his career in accounting with Godfather’s Pizza immediately after graduating from college. After more than five years serving the food industry in this capacity, he joined Crossroads. He first started as an accountant and later being promoted to Director of Accounting.


McIntosh enjoys outdoor activities such as running, golfing, fishing and softball. He’s an avid bowler and admits to having the heart of a competitor. 


Clint  Sargent

Clint Sargent

Director of Employment Services

Clint Sargent is the Program Director of Employment Services for Crossroads and has been with the organization for six years. He attained a Bachelor’s Degree in Marketing from the University of Northern Iowa and is currently a member of the Missouri Valley Kiwanis and the Council Bluffs Optimist Club. Before coming to Crossroads, Sargent worked nearly two decades in retail management.

A long time resident of Missouri Valley, Iowa, Sargent currently serves as the town’s Mayor. He volunteers as a local scout leader for the Boys Scouts and is a church board member for Sunrise of the Nazarene. Sargent also serves on the Executive Committee for Heartland 2050 

When Sargent isn’t busy helping Crossroads clients find employment in the community, he likes to spend time outdoors and camping with his wife and two sons.

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Kelly Smith

Kelly Smith

Director of Quality Improvement

Kelly began her career at Crossroads in 2000. Since that time, she has proven her leadership skills as an administrative assistant, service coordinator, residential coordinator, director of operations and director of day programs for CWI. She was last promoted to her current position of Director of Quality Improvement in 2016.

An alum of Woodbine High School, Smith has certifications in medication management, first aid and safety, CPR, and has successfully completed the Leadership Harrison program and IACP Leadership Training. She is the mother to three boys and keeps active with the Methodist Church, Woodbine Optimists Club, and the many activities for her sons.

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Scott Smith

Scott Smith

Director of Asset Management

Scott is responsible for overseeing the activities and operations for all of Crossroads properties. Smith plays a vital role in fostering positive working relationship with property owners and with our residential program clients. From a cracked sidewalk to a leaky gasket, Smith is diligent to get things back in working order.

Originally from Texas, Smith and his wife made the move with their five children to Crescent, Iowa to be closer to family. With a Bachelor’s Degree in Public Relations, Smith’s background includes sales and account management. He enjoys the outdoors like camping and fishing with his kids. 

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Alex Walker

Alex Walker

Director of Information Technology

Walker is the Information Technology Director and has served Crossroads for the past five years. Prior to joining the agency, Walker worked in the quick service industry for 12 years as an operations consultant and franchisee technology manager. He volunteers his time and expertise assisting the Missouri Valley Public Library with IT-related issues.

Originally from northern Texas, Walker has lived in Iowa for 20 years and calls Missouri Valley home. He’s into pop culture, movies and learning about innovative forms of technology. He enjoys spending time with his son who is in high school.

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