Close Menu Icon

We sincerely thank you for your support of Crossroads of Western Iowa, and we want you to know that your donations of time, money and support help us to continue the important work we to do to promote empowerment.

About Us

History Timeline

A Brief History of Crossroads

"To our consumers and their families, we thank you for trusting and believing in Crossroads of Western Iowa every day. Your faith in us is a wonderful, unspoken compliment and gift." - Brent Dillinger, Chief Executive Officer

Like the rich history of each individual who comes through the door at Crossroads of Western Iowa, we’re thankful for the journey that has helped us facilitate more than 300 individuals and their families achieving dreams they never thought possible.  Here’s a brief overview of our organization’s roots.

New Beginnings: 1975-1980

Crossroads of Western Iowa originally incorporated in May of 1975 as “Monona Services, Inc.” We were founded by the Monona County ARC (Association for Retarded Citizens), where services were provided in a rented property in downtown Onawa, IA. At the time, eight consumers were being served. The organization moved several years later to 301 10th Street, in the north part of town.

Expansion + Innovation: 1980-2000

As the number of individuals served climbed to 35, there were several additions to the building. Vocational opportunities included building wooden boxes for Westendorf Manufacturing in Onawa, pallets for Wells Blue Bunny in Le Mars and opening a can and bottle redemption center in the shop. In 1989, a 4,000 square foot building was purchased on South Harrison Street in Missouri Valley, IA, and services started for six individuals.

Growing Services: 2000 - 2015

Crossroads of Western Iowa purchased a 5,000 square foot building at 16th Street and 9th Avenue in Council Bluffs and started an ADP (Adult Day Program). The Council Bluffs ADP program currently serves 34 individuals in meaningful programs designed specifically for each individual’s needs.

In 2000, the organization name was changed to Crossroads of Western Iowa. In 2003, a separate housing corporation was formed in Onawa to provide HUD housing for individuals. In 2004, another housing corporation was formed in Council Bluffs to also provide HUD housing for individuals.

Mergers and Expansions: Today

In 2017, Crossroads of Western Iowa merged with two non-profits in an effort to expand our service area and to reach out to more people in need. With similar missions and programs, Cherokee Work Services located in Cherokee Iowa, and CASS Incorporated, based out of Atlantic, Iowa, are two non-profits who both have a strong legacy of providing much-needed services to their communities. Both agencies have acquired the Crossroads of Western Iowa names and will continue to offer supported employment, residential housing, and dayhab services. 

We are excited to continue helping our communities with a variety of services for consumers and employment and volunteer opportunities well into the future!

Employment Services

Employment Services helps clients reach their vocational goal and contribute to the greater community. The first step is assisting individuals as they identify career interests and skills that can be applied in local businesses.

Day Habilitation Services

Day Habilitation Services offers individuals with intellectual disabilities, brain injury or chronic mental illness a variety of group activities, educational events and socialization.

Supported Community Living Services

Supported Community Living Services are designed to support and provide skills and activities for daily living to adults and children with disabilities and mental illness.