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Supporting Everyday Lives for People with Disabilities

The ability to communicate well and handle situations of conflict are essential for direct support professionals (DSPs). This course provides guidance on ways to help manage and resolve conflict. You will learn about effective communication and common problems that can arise in communication that might result in conflict. You will then learn about what causes conflict and how different people respond to managing conflict using distinct styles. You will also learn specific skills and methods for managing and resolving conflict.

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